Refunds for Books and Materials
Textbooks and materials purchased through the Strayer Bookstore may be eligible for return. Students should refer to the university bookstore for full details. In order to receive a full refund, new course materials must be returned in new, unopened condition.
Access codes and eResources may be returned in certain circumstances. Students should contact the Strayer Bookstore customer service department for information about eligible returns.
Print-on-demand (POD) copies sold with eBooks are not eligible for return. Please note: no refunds will be issued for corresponding eBooks once a POD is purchased.
Laptops purchased from the Strayer Bookstore are non-returnable. If a student received a damaged device they must contact Microtek immediately at 888-554-0543 (support hours are Monday-Friday, 10 am -6:30 PM ET) or through their website at https://strayer.microtek-co.com/ by clicking on the “I can help!” button. To qualify for a replacement, you must report issues within 2 days of receipt.