Financial Aid Grievances
Financial Aid/Account Balance Grievances
Any
student with a grievance or concern about their financial aid and/or account
balance should first raise their concerns, in writing, to a student services
staff member. If the student services
staff member is unable to resolve the student’s concerns, then the student may
submit the concerns to the Virtual Advising Center at virtualadvisingcenter@strayer.edu. When forwarding
concerns to the Virtual Advising Center students should include supporting
documentation and any response received from the student services staff
member.
If the Virtual Advising Center does not resolve
the student’s concerns, or if the student does not receive a written response
within five (5) business days from the Virtual Advising Center addressing the substance of the grievance, then the student may contact the
Office of Student Affairs at financialdispute@strayer.edu. The student should provide a specific
description of the grievance and the initial redress sought. The student must
present their concerns in writing with supporting documentation including any
response received from the Virtual Advising Center
If the Office of Student Affairs is unable to resolve the
student’s concerns, or if the student does not receive a written response
within five (5) business days from the Office of Student Affairs addressing the
substance of the grievance, then the student may escalate their grievance to
the Office of the President at presidentoffice@strayer.edu. The student should provide a specific
description of their concerns and the initial redress sought. The student must
present the grievance in writing with supporting documentation including any
response received from the Virtual Advising Center and the Office of
Student Affairs.
The Office of the President shall provide the student with a
response within five (5) business days after receipt of the grievance from the
student. The decision of the Office of the President is the University’s final
response.
If the student’s grievance is not resolved to the student’s
satisfaction, then the student may contact the University’s accrediting agency,
the Middle States Commission on Higher Education (3624 Market Street,
Philadelphia, PA 19104, 267-284-5000), or the student’s applicable state
agency.