Student Handbook

Civil Rights and Other Grievances

Other Grievances

Any student with concerns not covered in the above processes should first raise their grievance, in writing, to a student services staff member.  If the student services staff member’s response does not resolve the student’s concerns, then the student may escalate the grievance to the Office of Student Affairs (

The Office of Student Affairs will work to provide the student a response within five (5) business days after receipt of the grievance.  The decision of the Office of Student Affairs is the University’s final response.

The investigation process for certain civil rights-related concerns follows a different timeline and may be found below.

Complaints regarding discrimination, harassment, or denial of an accommodation previously negotiated under the Americans with Disabilities Act (ADA) should be immediately communicated verbally and in writing directly to the Assistant Vice Provost, Student Affairs, who may be reached by phone at (877) 261-6908, by fax at (571) 643-0646, by e-mail to or by mail at P.O. Box 710927, Herndon, VA 20171.


Civil Rights Related Concerns Procedures

The procedure described below is applicable to non-academic complaints of unlawful discrimination, harassment, retaliation, or unfair treatment on the basis of the following:

  • Title VI and Title VII of the Civil Rights Act of 1964;

  • Section 504 of the Rehabilitation Act of 1973, as amended;
  • The Family Education Rights and Privacy Act of 1974;

  • The Age Discrimination Act of 1975; and

  • The Americans with Disabilities Act of 1990.


For complaints of unlawful discrimination or unfair treatment on the basis of Title IX of the Education Amendments of 1972 (Sexual Harassment), please see the Title IX Sexual Harassment Policy for procedures.

Student complaints of this nature should be directed immediately to The Office of Student Affairs in writing at  The Assistant Vice Provost, Students Affairs, in coordination with Strayer University’s Human Resources department (for complaints directed against a Strayer employee), will promptly investigate the complaint.  This investigation may require the complainant or other parties who may have knowledge about the alleged matter to be interviewed.  The Assistant Vice Provost, Student Affairs will respond to the complainant with a resolution in writing, typically within 30 calendar days after receipt of the complaint.  The University, at its sole discretion, may extend the timeframe of the investigation for good reason.  The decision of the Assistant Vice Provost, Student Affairs will be final. 


If a complaint is found to be substantiated, the misconduct will be dealt with promptly and appropriately by the University. Any corrective actions taken with regard to any Strayer University employee’s performance will be kept confidential.  

The Assistant Vice Provost, Student Affairs may determine that a complaint does not allege sufficient facts to warrant an investigation.


Any student found making false, malicious, or repeated baseless accusations may be subject to disciplinary action.