/Institutions/Strayer-University/json/Current/Student-Handbook-local.json

/Institutions/Strayer-University/json/Current/Student-Handbook.json

State Agencies

A complainant may issue a complaint to any state agency listed below at any time, and for any of the categories of grievances or complaints described earlier in this handbook.

 

ALABAMA
Alabama Commission on Higher Education
P. O. Box 302000
Montgomery, AL 36130-2000
334-242-1998
https://www.accs.edu/student-complaints/

Alabama Community College System
P.O. Box 302130
Montgomery, AL 36130-2130
334-293-4500
https://psl.asc.edu/External/Complaints.aspx  

ALASKA 
Alaska Commission on Postsecondary Education 
P.O. Box 110505 
Juneau, AK 99811-0505 
800-441-2962 
http://acpe.alaska.gov/ABOUT_US/Consumer_Protection 

Alaska Office of Attorney General 
Consumer Protection Unit 
1031 W. Fourth Avenue, Suite 200 
Anchorage, AK 99501 
1-888-576-2529 

ARIZONA 
Arizona State Board for Private Postsecondary Education 
1400 W. Washington Street 
Room 260 
Phoenix, AZ 85007 
602-542-5709 
https://ppse.az.gov/sites/default/files/documents/files/complaint_form.pdf

Connecticut Department of Consumer Protection 
165 Capitol Avenue 
Room 110 
Hartford CT 06106 
800-842-2649 
http://www.ct.gov/dcp/lib/dcp/Consumer_Statement_CPFR-2.pdf

DELAWARE 
Delaware Department of Education 
John G. Townsend Building 
401 Federal Street 
Suite #2 
Dover, DE 19901-3639 
302-735-4000 
https://education.delaware.gov/families/college-career-life/college-scholarship-financial-aid/dheo-forms/student-complaint-inquiry-form/

Delaware Attorney General 
Consumer Protection Wilmington 
820 N. French Street 5th floor 
Wilmington, DE 19801 
1-800-220-5424 

DISTRICT OF COLUMBIA 
District of Columbia Office of the State Superintendent of Education 
Higher Education Licensure Commission 
1050 First Street, NE 
5th Floor 
Washington, DC 20002 
202-727-6436 
http://osse.dc.gov/sites/default/files/dc/sites/osse/publication/attachments/FINAL%20Model%20State%20Complaint%20Form%204%2024%2012.pdf 

FLORIDA 
Florida Commission on Independent Education 
325 W. Gaines Street 
Suite 1414 
Tallahassee, FL 32399-0400 
850-245-3200 
https://www.fldoe.org/core/fileparse.php/3/urlt/complaint-form.pdf

GEORGIA 
Georgia Nonpublic Postsecondary Education Commission 
2082 E Exchange Pl. #220 
Tucker, GA 30084-5334 
770-414-3300 
http://rules.sos.state.ga.us/GAC/392-5-.06 
https://gnpec.georgia.gov/student-complaints

GUAM 
Office of the Attorney General 
287 West O’Brien Drive 
Hagatna, Guam 96910 
475-3324 

HAWAII 
Department of the Attorney General 
425 Queen Street 
Honolulu, HI 96813 
808-586-1500 
http://hawaii.gov/dcca/ocp/consumer_complaint 

IDAHO 
Idaho State Board of Education 
Attn: State Coordinator for Private Colleges and Proprietary Schools 
650 West State Street 
P.O. Box 83720 
Boise, ID 83720-0037 
208-334-2270 

ILLINOIS 
Illinois Board of Higher Education 
431 East Adams, 
2nd Floor 
Springfield, Illinois 62701-1404 
217-782-2551 

INDIANA 
Indiana Commission on Higher Education 
Attn: Director of Regulatory Compliance 
101 West Ohio Street, Suite 550 
Indianapolis, IN 46204-1984 
317-464-4400 
http://www.in.gov/che/2744.htm 

IOWA 
Iowa Student Aid Commission 
430 E. Grand Avenue 
3rd Floor 
Des Moines, IA 50309 
https://www.iowacollegeaid.gov/content/constituent-request-review

KANSAS 
Kansas Board of Regents 
1000 SW Jackson Street 
Suite 520 
Topeka, KS 66612-1368 
785-296-3421 
http://www.kansasregents.org/students/university_student_complaints 

KENTUCKY 
Kentucky Council on Postsecondary Education 
1024 Capital Center Dr. #320 
Frankfort, KY 40601-7512 
502-573-1555 

Office of the Attorney General 
Capitol Suite 118 
700 Capitol Avenue 
Frankfort, KY 40601-3449 
1-888-432-9257 
https://ag.ky.gov/consumer-protection/complaints/Pages/default.aspx#forms 

LOUISIANA 
Louisiana Board of Regents 
P.O. Box 3677 
Baton Rouge, LA 70821-3677 
225-342-4253 
http://www.regents.la.gov/assets/docs/2014/07/StudentComplaintProcedure.pdf 

Louisiana Attorney General Office, Consumer Protection Section 
P.O. Box 94005 
Baton Rouge, LA 70804 
800-351-4889 

MAINE 
Maine Department of Education 
Complaint Investigator 
23 State House Station 
Augusta, ME 04333-0023 
207-624-6650 
harry.osgood@maine.gov 

Maine Attorney General 
Consumer Protection Division 
6 State House Station 
Augusta, ME 04333 
1-800-436-2121 
https://www.maine.gov/ag/consumer/complaints/complaint_form.shtml

MARYLAND 
Maryland Higher Education Commission 
6 North Liberty Street, 10th Floor 
Baltimore, MD 21201 
410-767-3301 
https://mhec.maryland.gov/institutions_training/Documents/acadaff/Student%20Complaint%20Process%20-%20MJK%20Revisions.pdf 

Maryland Attorney General 
Consumer Protection Division 
200 St. Paul Place 
Baltimore, MD 21202 
1-888-743-0023 

MASSACHUSETTS 
Massachusetts Board of Higher Education 
One Ashburton Place 
Room 1401 
Boston, MA 02108 
617-994-6950 
https://www.mass.edu/forstufam/complaints/complaints.asp

MICHIGAN 
Michigan Department of Licensing and Regulatory Affairs 
Bureau of Commercial Services, Licensing Division 
Office of Postsecondary Services, Proprietary School Unit Staff 
P.O. Box 30714 
Okemos, MI 48864 
(517) 241-6806 
http://www.michiganps.net/complaint.aspx 

MINNESOTA 
Minnesota Office of Higher Education 
1450 Energy Park Drive, Suite 350 
St. Paul, MN 55108-5227 
800-657-3866 
http://www.ohe.state.mn.us/mPg.cfm?pageID=1078 

Minnesota Attorney General’s Office 
1400 Bremer Tower 
445 Minnesota Street 
St. Paul, MN 55101 
651-296-3353 

MISSISSIPPI 
Mississippi Commission on College Accreditation 
3825 Ridgewood Road 
Jackson, MS 39211-6453 
1-800-327-2980 
http://www.mississippi.edu/mcca/downloads/mccastudentcomplaintform.pdf 

Consumer Protection Division 
Office of the Attorney General 
State of Mississippi 
P.O. Box 22947 
Jackson, MS 39225-2947 
800-281-4418 
http://www.ago.state.ms.us/forms/consumer-protection-complaint-form/

MISSOURI 
Missouri Department of Higher Education 
205 Jefferson Street 
P.O. Box 1469 
Jefferson City, MO 65102-1469 
1-800-392-8222 
http://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf 

MONTANA 
Montana Board of Regents 
Office of Commissioner of Higher Education 
Montana University System 
2500 Broadway Street 
P.O. Box 203201 
Helena, MT 59620-3201 
406-444-6570 

Montana Office of Consumer Protection 
2225 11th Avenue 
P.O. Box 200151 
Helena, MT 59620-0151 
800-481-6896 
https://dojmt.gov/consumer/consumer-complaints/ 

NEBRASKA 
Nebraska Coordinating Commission for Postsecondary Education 
P.O. Box 95005 
Lincoln, NE 68509-5005 
402-471-2847 

Nebraska Attorney General 
Consumer Protection Division 
2115 State Capitol 
Lincoln, NE 68509 
1-800-727-6432 
https://protectthegoodlife.nebraska.gov/file-consumer-complaint 
Consumer Protection Hotline (800) 727-6432 

NEVADA 
Nevada Commission on Postsecondary Education 
3663 East Sunset Road 
Suite 202 
Las Vegas, NV 89120 
702-486-7330 
http://cpe.nv.gov/uploadedFiles/cpenvgov/content/Students/Complaint%20Form%20Initial(1).doc

NEW HAMPSHIRE 
New Hampshire Department of Education 
101 Pleasant Street 
Concord, NH 03301 
603-271-0257 
https://www.education.nh.gov/highered/compliance-allegation.htm

NEW JERSEY 
New Jersey Commission on Higher Education 
P.O. Box 542 
Trenton, NJ 08625 
609-292-4310 

New Jersey Department of Labor and Workforce Development 
1 John Fitch Plaza 
P.O. Box 110 
Trenton, NJ 08625-0110 
609-659-9045 
http://lwd.dol.state.nj.us/labor/forms_pdfs/coei/SAU/Conflict%20Resolution%20Questionnaire.pdf 

New Jersey Division of Consumer Affairs 
124 Halsey Street 
Newark, NJ 07102 
1-800-242-5846 
http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml 

NEW MEXICO 
New Mexico Higher Education Department 
2048 Galisteo Street 
Santa Fe, NM 87505 
505-827-6060 
https://hed.state.nm.us/students-parents/student-complaints 

NEW YORK 
New York Office of College and University Evaluation 
New York State Education Department 
5 North Mezzanine 
Albany, NY 12234 
518-474-3852 
http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html 

New York State Department of State 
Division of Consumer Protection 
Consumer Assistance Unit 
5 Empire State Plaza - Suite 2101 
Albany, NY 12223-1556 
1-800-697-1220 

NORTH CAROLINA 
The University of North Carolina 
910 Raleigh Road 
Chapel Hill, NC 27515-2688 
919-962-4558 
studentcomplaint@northcarolina.edu 

North Carolina Consumer Protection 
Attorney General's Office 
Mail Service Center 9001 
Raleigh, NC 27699-9001 
919-716-6000 

NORTH DAKOTA 
North Dakota University System 
State Capitol - 10th Floor 
600 E. Boulevard Ave. Dept. 215 
Bismarck, ND 58505-0230 
701-328-2960 

North Dakota Consumer Protection Division 
Office of Attorney General 
Gateway Professional Center 
1050 E Interstate Ave. Suite 200 
Bismarck, ND 58503-5574 
1-800-472-2600 
http://www.ag.state.nd.us/cpat/PDFFiles/SFN7418.pdf

OHIO 
Ohio State Board of Career Colleges and Schools 
30 East Broad Street, Suite 2481 
Columbus, OH 43215 
614-466-2752 
Toll free: 877-275-4219 
http://scr.ohio.gov/ConsumerInformation/FilingaComplaint.aspx 

Ohio Board of Regents 
25 South Front Street 
Columbus, OH 43215 
614-466-6000 

Ohio Attorney General 
Consumer Protection Section 
30 E. Broad St., 14th floor 
Columbus, OH 43215-3400 
1-800-282-0515 
http://www.ohioattorneygeneral.gov/consumercomplaint 

OKLAHOMA 
Oklahoma State Regents for Higher Education 
655 Research Parkway 
Suite 200 
Oklahoma City, OK 73104 
405-225-9100 

Oklahoma Office of the Attorney General 
Consumer Protection Unit 
Attn: Investigative Analyst 
313 NE 21st Street 
Oklahoma City, OK 73105 
405-521-3921 
https://domino.oag.ok.gov/consumer/complt.nsf/complaint.html 

OREGON 
Oregon Office of Degree Authorization 
1500 Valley River Drive 
Suite 100 
Eugene, OR 97401 
541-687-7478 

Oregon Attorney General 
Financial Fraud/Consumer Protection Section 
1162 Court St. NE 
Salem, OR 97301-4096 
503-947-4333 
http://justice.oregon.gov/forms/consumer_complaint.asp

PENNSYLVANIA 
Pennsylvania Department of Education 
333 Market Street 
Harrisburg, PA 17126-0333 
717-783-6788 
http://www.education.pa.gov/Migration/Documents/Higher%20Education%20Complaint%20Form_Rev.%20May%202013.pdf 

Office of Attorney General 
Bureau of Consumer Protection 
14th Floor, Strawberry Square 
Harrisburg, PA 17120 
1-800-441-2555 
https://www.attorneygeneral.gov/uploadedFiles/MainSite/Content/ComplaintForms/BCP_Complaint_Form.pdf 

PUERTO RICO 
Puerto Rico Council on Higher Education 
P.O. Box 1900 
San Juan, PR 
00910-1900 00910-1900 
787-641-7100 

Puerto Rico Department of Justice 
P.O. 9020192 
San Juan, PR 
00902-0192 
787-729-2516 

RHODE ISLAND 
Rhode Island Board of Governors for Higher Education 
Shepard Building 
80 Washington Street 
Providence, RI 02903 
401-456-6000 

Rhode Island Department of Attorney General 
Consumer Protection Unit 
150 South Main Street 
Providence, RI 02903 
401-274-4400 
http://riag.ri.gov/home/ConsumerComplaintForm.pdf 

SOUTH CAROLINA 
South Carolina Commission on Higher Education 
1122 Lady St., Suite 300 
Columbia, SC 29201 
803-737-3918 
http://www.che.sc.gov/Portals/0/CHE_Docs/academicaffairs/license/Complaint_Procedures_and_Form.pdf 

SOUTH DAKOTA 
South Dakota Board of Regents 
306 E. Capitol Ave, Suite 200 
Pierre, SD 57501-2545 
605-773-3455 

South Dakota Office of Attorney General 
Division of Consumer Protection 
1302 E Hwy 14 Suite 3 
Pierre, SD 57501-8053 
605-773-4400 
http://atg.sd.gov/Consumers/HandlingComplaints/ConsumerComplaintForm.aspx 

TENNESSEE 
Tennessee Higher Education Commission 
Division of Postsecondary Authorization 
312 Rosa L. Parks Avenue 
9th Floor 
Nashville, TN 37243-1102 
615-741-3605 
https://www.tn.gov/thec/bureaus/student-aid-and-compliance/postsecondary-state-authorization/request-for-complaint-review.html

TEXAS 
Texas Higher Education Coordinating Board 
1200 E. Anderson Lane 
Austin, TX 78752 
512-427-6111  
http://www.thecb.state.tx.us/index.cfm?objectid=051F93F5-03D4-9CCE-40FA9F46F2CD3C9D

Office of the Attorney General 
Consumer Protection Division 
P.O. Box 12548 
Austin, TX 78711-2548 
https://texasattorneygeneral.gov/consumer/complaintform.pdf 
512-463-2100 

UTAH 
Utah Division of Consumer Protection 
160 East 300 South 
Salt Lake City, UT 84111 
801-530-6601 
http://consumerprotection.utah.gov/complaints/index.html 
*Students residing in Utah may file a complaint with the Utah Division of Consumer Protection at any time. Students do not need to first file a complaint with Strayer or wait until Strayer's grievance procedures are complete. 

VERMONT 
Vermont Department of Education 
State Board of Education 
Vermont Department of Education 
120 State Street 
Montpelier, VT 05620-2501 
802-828-3135 
Complaint Process 
http://education.vermont.gov/documents/EDU-Complaint_Resolution_Statement_for_Postsecondary_Education_Matters.pdf 

Vermont Attorney General’s Office 
109 State Street 
Montpelier, VT 05609-1001 
802-828-3171 

VIRGINIA 
State Council of Higher Education for Virginia 
101 N. 14th St. 
James Monroe Building 
Richmond, VA 23219 
804-225-2600 
https://www.schev.edu/index/students-and-parents/resources/student-complaints 

VIRGIN ISLANDS 
Department of Licensing and Consumer Affairs 
3000 Golden Rock Shopping Center 
Suite 9 
St. Croix, VI 00820 
340-773-2226 

Government of the Unites States Virgin Island 
Department of Education, Office of the Commissioner 
1834 Kongens Gade 
St. Thomas, VI 00802 

WASHINGTON 
Washington Higher Education Coordinating Board 
917 Lakeridge Way 
P.O. Box 43430 
Olympia, WA 98504-3430 
360-753-7800 
dainfo@wsac.wa.gov 

Washington State Office of the Attorney General 
1125 Washington Street SE 
P.O. Box 40100 
Olympia, WA 98504-0100 
1-800-551-4636 

WEST VIRGINIA 
West Virginia Higher Education Policy Commission 
1018 Kanawha Blvd E., Suite 700 
Charleston, WV 25301-2800 
304-558-0261 

West Virginia Office of the Attorney General 
Consumer Protection Division 
P.O. Box 1789 
Charleston, WV 25326-1789 
1-800-368-8808 
https://www.wvhepc.org/resources/Complaint_Process.pdf 

WISCONSIN 
State of Wisconsin 
Educational Approval Board 
431 Charmany Drive 
Suite 102 
Madison, WI 53719 
608-266-1996 
https://dsps.wi.gov/Documents/EAComplaintForm3.01.doc

WYOMING 
Wyoming Department of Education 
2300 Capitol Avenue 
Hathaway Building, 2nd Floor 
Cheyenne, WY 82002-0050 
307-777-7690 

Attorney General's Office 
123 Capitol Building 
200 W. 24th Street 
Cheyenne, WY 82002 
307-777-7841 

 

Strayer University does not retaliate or take any unfair actions against students who file complaints with or against the University.