Student Problem Resolution
Strayer University has a thorough student problem resolution process, which includes problem solving at the campus, regional, and University level through the Office of Student Affairs. University personnel have as their goal a timely and thorough review of all problems students bring forward for resolution.
In all instances, students must present their concerns in writing with as much specificity as possible at each level of the appeal process. Administrators at each level carefully examine the information and relevant data provided by the student and respond in writing. Specific time limitations for appeal are put on disputes. For more details, see the Student Handbook at https://icampus.strayer.edu. Students who have non-financial complaints that fall outside the levels of appeal detailed in the Student Handbook may contact the Office of Student Affairs at (877) 261-6908 or studentaffairs@strayer.edu for further assistance. Students with financially-based complaints should contact the centralized Student Financial Services team at (855) 392-6625 or refer to the Student Handbook for additional direction.
For students receiving VA education benefits, any complaint against the school should be routed first to the school’s VA certifications team by emailing: va-certifications@strayer.edu. If the complaint has not been resolved, students should go through the VA GI Bill Feedback System by going to the following link: http://www.benefits.va.gov/GIBILL/Feedback.asp. The VA will then follow up through the appropriate channels to investigate the complaint and resolve it satisfactorily.
If a complaint is not settled to the student’s satisfaction, the student may contact the university’s accrediting agency, the Middle States Commission on Higher Education (3624 Market Street, Philadelphia, PA 19104, 267-284-5000), or one of the state agencies below. Note that the university’s state licenses and approvals are listed under State Licensure and Approvals in the General Information section of the catalog.
If a complaint is not settled to the student's satisfaction in a state where Strayer is delivering distance education by virtue of its participation in the State Authorization Reciprocity Agreement (SARA), the student may, after a final institutional decision is made, appeal the decision to the District of Columbia Higher Education Licensure Commission (DCHELC), Strayer University's State Portal Agency under SARA. DCHELC is the contact point for student complaints in states covered by SARA (this process does not apply to students receiving distance education from the District of Columbia or to complaints regarding grade disputes or student conduct violations). The decision must be appealed within two (2) years of the incident about which the complaint is made. The resolution of a complaint by DCHELC, will be final, with very limited exception. For more information on SARA, see the university’s state licenses and approvals listed under State Licensure and Approvals in the General Information section of the catalog or www.nc-sara.org.
Strayer University does not retaliate or take any unfair actions against students who file complaints with the university.
ALABAMA
Alabama Community College Systems
Private School Licensure Division
PO Box 3032130
Montgomery, AL 36104
http://www.ache.state.al.us/Content/Departments/NRI/federal-reg.pdf
Alabama Department of Postsecondary Education
P.O. Box 302130
Montgomery, AL 36130-2130
334-293-4500
ALASKA
Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811-0505
EED.ACPE-IA@alaska.gov
http://acpe.alaska.gov/ABOUT_US/Consumer_Protection
Alaska Office of Attorney General
Consumer Protection Unit
1031 W. Fourth Avenue, Suite 200
Anchorage, AK 99501
1-888-576-2529
http://www.law.state.ak.us/pdf/consumer/FORM_complaint.pdf
ARIZONA
Arizona State Board for Private Postsecondary Education
1400 W. Washington Street
Room 260
Phoenix, AZ 85007
https://ppse.az.gov/complaint
ARKANSAS
Arkansas Higher Education Coordinating Board
Arkansas Department of Higher Education
423 Main Street, Suite 400
Little Rock, AR 72201
501-371-2000
ADHE_Info@adhe.edu
http://www.adhe.edu/SiteCollectionDocuments/AcademicAffairsDivision/Appendix%20J%20Student%20Grievance%20Procedure.pdf
CALIFORNIA
Attorney General's Office
California Department of Justice
Attn: Public Inquiry Unit
PO Box 9044255
Sacramento, CA 94244-2550
1-888-370-7589
http://ag.ca.gov/contact/complaint_form.php?cmplt=PL
COLORADO
Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, Colorado 80202
http://highered.colorado.gov/DPOS/Students/complaint.html
CONNECTICUT
Connecticut Department of Higher Education
61 Woodland Street
Hartford, CT 06105-2326
866-947-1800
info@ctdhe.org
Connecticut Department of Consumer Protection
165 Capitol Avenue
Room 110
Hartford CT 06106
Consumer Complaint Hotline: 800-842-2649
trade.practices@ct.gov
http://www.ct.gov/dcp/lib/dcp/Consumer_Statement_CPFR-2.pdf
DELAWARE
Delaware Higher Education Office
John G. Townsend Building
401 Federal Street,
Suite #2Dover, DE 19901
dheo@doe.k12.de.us
Delaware Attorney General
Consumer Protection Wilmington
820 N. French Street 5th Floor
Wilmington, DE 19801
1-800-220-5424
consumer.protection@state.de.us
DISTRICT OF COLUMBIA
District of Columbia Office of the State Superintendent of Education
Higher Education Licensure Commission
810 First Street, NE,
2nd Floor
Washington, DC 20002
http://osse.dc.gov/service/education-licensure-commission-elc-public-complaints
FLORIDA
Florida Commission for Independent Education
325 W. Gaines Street
Suite 1414
Tallahassee, FL 32399-0400
888-224-6684
http://www.fldoe.org/policy/cie/file-a-complaint.stml
GEORGIA
Georgia Nonpublic Postsecondary Education Commission
2082 E Exchange Pl. #220
Tucker, GA 30084-5334
770-414-3300
http://gnpec.org/consumer-resources/gnpec-authorized-school-complainant-form/
GUAM
Office of the Attorney General
287 West O’Brien Drive
Hagatna, Guam 96910
475-3324
HAWAII
Hawaii Postsecondary Education Authorization Program
P.O. Box 541
Honolulu, HI 96809
hpeap@dcca.hawaii.gov
http://cca.hawaii.gov/hpeap/student-complaint-process/
Hawaii Department of the Attorney General
425 Queen Street
Honolulu, HI 96813
808-586-1500
http://cca.hawaii.gov/hpeap/student-complaint-process/
IDAHO
Idaho State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
650 West State Street
P.O. Box 83720
Boise, ID 83720-0037
http://www.boardofed.idaho.gov/priv_col_univ/student_complaint.asp
ILLINOIS
Illinois Board of Higher Education
1 North Old State Capitol Plaza
Suite 333
Springfield, IL 62701
complaints@ibhe.org
Institutional Complaint Hotline (217) 557-7359
INDIANA
Indiana Commission for Higher Education
101 West Ohio Street, Suite 670
Indianapolis, IN 46204
http://www.in.gov/che/2744.htm
complaints@che.in.gov
IOWA
Iowa Student Aid Commission
430 East Grand Avenue, 3rd Floor
Des Moines, IA 50309
http://www.iowacollegeaid.gov/constituentrequest
KANSAS
Kansas Board of Regents
1000 SW Jackson Street,
Suite 520
Topeka, KS 66612-1368
http://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process
KENTUCKY
Kentucky Council on Postsecondary Education
1024 Capital Center Dr. #320
Frankfort, KY 40601-7512
Sarah.Levy@ky.gov
Office of the Attorney General
Capitol Suite 118
700 Capitol Avenue
Frankfort, KY 40601-3449
http://ag.ky.gov/civil/consumerprotection/complaints/Pages/default.aspx
LOUISIANA
Louisiana Attorney General Office
Consumer Protection Section
P.O. Box 94005
Baton Rouge, LA 70804
ConsumerInfo@ag.state.la.us
800-351-4889
225-326-6465
http://www.ag.state.la.us/Complaint.aspx?articleID=16&catID=15
Louisiana Board of Regents
P.O. Box 3677
Baton Rouge, LA 70821-3677
225-342-4253
http://regents.louisiana.gov/assets/docs/ProprietarySchools/StudentComplaintProcedure.pdf
MAINE
Maine Department of Education
Anita Bernhardt - Complaints
23 State House Station
Augusta, ME 04333-0023
Maine Attorney General
Consumer Protection Division
6 State House Station
Augusta, ME 04333
http://www.maine.gov/ag/consumer/complaints/complaint_form.shtml
MARYLAND
Maryland Higher Education Commission
6 North Liberty Street, 10th Floor
Baltimore, MD 21201
410-767-3388
http://www.mhec.state.md.us/higherEd/acadAff/MHECStudentComplaintProcess.pdf
Maryland Attorney General
Consumer Protection Division
200 St. Paul Place
Baltimore, MD 21202
Consumer Protection Hotline: (410) 528-8662
consumer@oag.state.md.us
http://www.oag.state.md.us/Consumer/complaint.htm
MASSACHUSETTS
Massachusetts Board of Higher Education
One Ashburton Place,
Room 1401
Boston, MA 02108
http://www.mass.edu/forstudents/complaints/complaintprocess.asp
MICHIGAN
Michigan Department of Licensing and Regulatory Affairs
Bureau of Commercial Services, Licensing Division
Proprietary School Unit Staff
201 North Washington Square
Lansing, MI 48913
http://www.michigan.gov/lara/0,4601,7-154-35299_61343_35395_35396---,00.html
MINNESOTA
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
http://www.ohe.state.mn.us/mPg.cfm?pageID=1078
Minnesota Attorney General’s Office
1400 Bremer Tower
445 Minnesota Street
St. Paul, MN 55101
651-296-3353
MISSISSIPPI
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453
http://www.mississippi.edu/mcca/downloads/mccastudentcomplaintform.pdf
Office of the Mississippi Attorney General
Consumer Protection Division
State of Mississippi
P.O. Box 22947
Jackson, MS 39225-2947
800-281-4418
(email) http://www.ago.state.ms.us/index.php/contact
http://www.ago.state.ms.us/forms/complaint-form/
MISSOURI
Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
nfo@dhe.mo.gov
http://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf
MONTANA
Montana Board of Regents
Office of Commissioner of Higher Education
Montana University System
2500 Broadway Street
P.O. Box 203201
Helena, MT 59620-3201
Montana Office of Consumer Protection
2225 11th Avenue
P.O. Box 200151
Helena, MT 59620-0151
contactocp@mt.gov
http://mus.edu/MUS-Statement-of-Complaint-Process.asp
NEBRASKA
Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005
Nebraska Attorney General
Consumer Protection Division
2115 State Capitol
Lincoln, NE 68509
Consumer Protection Hotline: 1-800-727-6432
http://ago.nebraska.gov/forms/consumer_complaint
NEVADA
Nevada Commission on Postsecondary Education
8778 S Maryland Parkway,
Suite 115
Las Vegas, NV 89123
http://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm
NEW HAMPSHIRE
New Hampshire Department of Education
Attn: Patricia Edes
101 Pleasant Street
Concord, NH 03301
603-271-0257
Patricia.Edes@doe.nh.gov
NEW JERSEY
Office of the Secretary of Higher Education
Attn: Complaints
P.O. Box 542
Trenton, NJ 08625-0542
njhe@oshe.nj.gov
http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml
New Jersey Division of Consumer Affairs
PO Box 45025
Newark, NJ 07101
http://www.nj.gov/oag/ca/complaint/ocp.pdf
NEW MEXICO
New Mexico Higher Education Department
2044 Galisteo Street, Suite 4
Santa Fe, NM 87505
505-476-8442 or 505-476-8416
http://hed.state.nm.us/uploads/files/PPS/Overview/Complaint%20Form%20FY2014.doc
NEW YORK
New York Office of College and University Evaluation
New York State Education Department
5 North Mezzanine
Albany, NY 12234
ocueinfo@mail.nysed.gov
http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html
NORTH CAROLINA
The University of North Carolina General Administration
Postsecondary Education Complaints
c/o Assistant Director of Licensure
910 Raleigh Road
Chapel Hill, NC 27515
919-962-4558
studentcomplaint@northcarolina.edu
NORTH DAKOTA
Office of the North Dakota Attorney General
North Dakota Consumer Protection Division
Parrell Grossman, Director
Gateway Professional Center
1050 E Interstate Ave. Suite 200
Bismarck, ND 58503-5574
701-328-5570
http://www.ag.state.nd.us/cpat/PDFFiles/SFN7418.pdf
OHIO
Ohio Board of Regents
25 South Front Street
Columbus, OH 43215
Ohio Attorney General
Consumer Protection Section
30 E. Broad St., 14th floor
Columbus, OH 43215-3400
http://www.ohioattorneygeneral.gov/Individuals-and-Families/Consumers/File-A-Complaint.aspx
OKLAHOMA
Oklahoma State Regents for Higher Education
655 Research Parkway
Suite 200
Oklahoma City, OK 73104
http://www.okhighered.org/current-college-students/complaints.shtml
Oklahoma Office of the Attorney General
Consumer Protection Unit
Attn: Investigative Analyst
313 NE 21st Street
Oklahoma City, OK 73105
http://www.oag.state.ok.us/oagweb.nsf/ccomp.html
OREGON
Oregon Higher Education Coordinating Commission
Office of Degree Authorization
1500 Valley River Drive
Suite 100
Eugene, OR 97401
541-687-7478
http://www.oregonstudentaid.gov/contact.aspx
Oregon Attorney General
Financial Fraud/Consumer Protection Section
775 Court Street, NE
Salem, OR 97301
http://www.doj.state.or.us/consumer/pdf/consumer_complaint.pdf
PENNSYLVANIA
Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126-0333
Office of Attorney General
Bureau of Consumer Protection
14th Floor, Strawberry Square
Harrisburg, PA 17120
https://www.attorneygeneral.gov/Quick_Links/Pennsylvania_Attorney_General_Complaint_Forms/
PUERTO RICO
Puerto Rico Council on Higher Education
P.O. Box 1900
San Juan, Puerto Rico
00910-1900
Puerto Rico Department of Justice
P.O. 9020192
San Juan, Puerto Rico
00902-0192
RHODE ISLAND
Rhode Island Office of Post-Secondary Commissioner
Shepard Building
80 Washington Street, Suite 524
Providence, RI 02903
401-456-6000
Rhode Island Department of Attorney General
Consumer Protection Unit
150 South Main Street
Providence, RI 02903
http://www.riag.ri.gov/home/ConsumerComplaintForm.pdf
http://www.ribghe.org/8a1031912.pdf
SOUTH CAROLINA
South Carolina Commission on Higher Education
1122 Lady St., Suite 300
Columbia, SC 29201
803-737-2260
http://www.che.sc.gov/CHE_Docs/AcademicAffairs/License/Complaint_procedures_and_form.pdf
SOUTH DAKOTA
South Dakota Secretary of State
Shantel Krebs
State Capitol
500 East Capitol Ave
Pierre, SD 57501-5070
sdsos@state.sd.us
South Dakota Office of Attorney General
Division of Consumer Protection
1302 E Hwy 14 Suite 3
Pierre, SD 57501-8053
http://atg.sd.gov/Consumers/HandlingComplaints/ConsumerComplaintForm.aspx
TENNESSEE
Tennessee Higher Education Commission
Division of Postsecondary Authorization
Attention: DPSA Complaints
404 James Robertson Parkway
Suite 1900
Nashville, TN 37243
615-741-5293
https://www.tn.gov/content/dam/tn/thec/bureau/student_aid_and_compliance/dpsa/Complaint_Form_(Rev._12.16)_1-26-17.pdf
TEXAS
Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, TX 78752
https://www1.thecb.state.tx.us/WWW/comments/
www.thecb.state.tx.us/studentcomplaints
http://texreg.sos.state.tx.us/public/readtac$ext.ViewTAC?tac_view=5&ti=19&pt=1&ch=1&sch=E&rl=Y
Office of the Attorney General
Consumer Protection Division
P.O. Box 12548
Austin, TX 78711-2548
https://www.texasattorneygeneral.gov/cpd/file-a-consumer-complaint
UTAH
Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, UT 84111
consumerprotection@utah.gov
http://consumerprotection.utah.gov/complaints/index.html
*Students residing in Utah may file a complaint with the Utah Division of Consumer Protection at any time. Students do not need to first file a complaint with Strayer or wait until Strayer’s grievance procedures are complete.
VERMONT
Vermont Agency of Education
State Board of Education
120 State Street
Montpelier, VT 05620-2501
AOE.EdInfo@state.vt.us
Vermont Attorney General’s Office
109 State Street
Montpelier, VT 05609-1001
VIRGINIA
State Council of Higher Education for Virginia
101 N. 14th St.
James Monroe Building
Richmond, VA 23219
communications@schev.edu
http://www.schev.edu/students/studentcomplaint.asp
VIRGIN ISLANDS
Government of the United States Virgin Islands Department of Education
Office of the Commissioner
1834 Kongens Gade
St. Thomas, VI 00802
WASHINGTON
Washington Student Achievement Council
917 Lakeridge Way
P.O. Box 43430
Olympia, WA 98504-3430
dainfo@wsac.wa.gov
http://wsac.wa.gov/protecting-education-consumers
WEST VIRGINIA
West Virginia Higher Education Policy Commission
1018 Kanawha Blvd E., Suite 700
Charleston, WV 25301-2800
West Virginia Office of the Attorney General
Consumer Protection Division
P.O. Box 1789
Charleston, WV 25326-1789
https://www.wvhepc.org/resources/Complaint_Process.pdf
WISCONSIN
State of Wisconsin
431 Charmany Dr.
Suite 102
PO Box 8696
Madison, WI 53719
abmail@eab.wisconsin.gov
http://eab.state.wi.us/resources/complaint.asp
WYOMING
Wyoming Department of Education
2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050
http://edu.wyoming.gov/downloads/schools/student-complaint-form.pdf
Attorney General's Office
123 Capitol Building
200 W. 24th Street
Cheyenne, WY 82002