State Agencies
A complainant may issue a complaint to any state agency
listed below at any time, and for any of the categories of grievances or complaints
described earlier in this handbook.
ALABAMA
Alabama Commission on Higher Education
P. O. Box 302000
Montgomery, AL 36130-2000
334-242-1998
https://www.accs.edu/student-complaints/
Alabama Community College System
P.O. Box 302130
Montgomery, AL 36130-2130
334-293-4500
https://psl.asc.edu/External/Complaints.aspx
ALASKA
Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811-0505
800-441-2962
http://acpe.alaska.gov/ABOUT_US/Consumer_Protection
Alaska Office of Attorney General
Consumer Protection Unit
1031 W. Fourth Avenue, Suite 200
Anchorage, AK 99501
1-888-576-2529
ARIZONA
Arizona State Board for Private Postsecondary Education
1400 W. Washington Street
Room 260
Phoenix, AZ 85007
602-542-5709
https://ppse.az.gov/sites/default/files/documents/files/complaint_form.pdf
ARKANSAS
Arkansas Higher Education Coordinating Board
Arkansas Department of Higher Education
423 Main Street, Suite 400
Little Rock, AR 72201
501-371-2000
https://www.adhe.edu/institutions/academic-affairs/institutional-certification-advisory-committee/grievance-form
CALIFORNIA
California Bureau of Private Postsecondary Education
P.O. Box 980818
W. Sacramento, CA 95798-0818
1-888-370-7589
http://www.bppe.ca.gov/forms_pubs/complaint.pdf
COLORADO
Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, Colorado 80202
303-866-2723
CONNECTICUT
Connecticut Department of Higher Education
61 Woodland Street
Hartford, CT 06105-2326
866-947-1822
Connecticut Department of Consumer Protection
165 Capitol Avenue
Room 110
Hartford CT 06106
800-842-2649
http://www.ct.gov/dcp/lib/dcp/Consumer_Statement_CPFR-2.pdf
DELAWARE
Delaware Department of Education
John G. Townsend Building
401 Federal Street
Suite #2
Dover, DE 19901-3639
302-735-4000
dheo@doe.k12.de.us
Delaware Attorney General
Consumer Protection Wilmington:
820 N. French Street 5th floor
Wilmington, DE 19801
1-800-220-5424
DISTRICT OF COLUMBIA
District of Columbia Office of the State Superintendent of Education
Higher Education Licensure Commission
1050 First Street, NE
5th Floor
Washington, DC 20002
202-727-6436
http://osse.dc.gov/sites/default/files/dc/sites/osse/publication/attachments/FINAL%20Model%20State%20Complaint%20Form%204%2024%2012.pdf
FLORIDA
Florida Commission on Independent Education
325 W. Gaines Street
Suite 1414
Tallahassee, FL 32399-0400
850-245-3200
http://www.fldoe.org/policy/cie/file-a-complaint.stml
GEORGIA
Georgia Nonpublic Postsecondary Education Commission
2082 E Exchange Pl. #220
Tucker, GA 30084-5334
770-414-3300
http://rules.sos.state.ga.us/GAC/392-5-.06
https://gnpec.georgia.gov/student-complaints
GUAM
Office of the Attorney General
287 West O’Brien Drive
Hagatna, Guam 96910
475-3324
HAWAII
Department of the Attorney General
425 Queen Street
Honolulu, HI 96813
808-586-1500
http://hawaii.gov/dcca/ocp/consumer_complaint
IDAHO
Idaho State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
650 West State Street
P.O. Box 83720
Boise, ID 83720-0037
208-334-2270
ILLINOIS
Illinois Board of Higher Education
431 East Adams,
2nd Floor
Springfield, Illinois 62701-1404
217-782-2551
Institutional Complaint Hotline (217) 557-7359
Illinois Attorney General
Consumer Fraud Bureau
500 South Second Street
Springfield, IL 62706
1-800-243-0618
INDIANA
Indiana Commission on Higher Education
Attn: Director of Regulatory Compliance
101 West Ohio Street, Suite 550
Indianapolis, IN 46204-1984
317-464-4400
http://www.in.gov/che/2744.htm
IOWA
Iowa Student Aid Commission
430 E. Grand Avenue
3rd Floor
Des Moines, IA 50309
https://www.iowacollegeaid.gov/content/constituent-request-review
KANSAS
Kansas Board of Regents
1000 SW Jackson Street
Suite 520
Topeka, KS 66612-1368
785-296-3421
http://www.kansasregents.org/students/university_student_complaints
KENTUCKY
Kentucky Council on Postsecondary Education
1024 Capital Center Dr. #320
Frankfort, KY 40601-7512
502-573-1555
Office of the Attorney General
Capitol Suite 118
700 Capitol Avenue
Frankfort, KY 40601-3449
1-888-432-9257
https://ag.ky.gov/consumer-protection/complaints/Pages/default.aspx#forms
LOUISIANA
Louisiana Board of Regents
P.O. Box 3677
Baton Rouge, LA 70821-3677
225-342-4253
http://www.regents.la.gov/assets/docs/2014/07/StudentComplaintProcedure.pdf
Louisiana Attorney General Office, Consumer Protection Section
P.O. Box 94005
Baton Rouge, LA 70804
800-351-4889
MAINE
Maine Department of Education
Complaint Investigator
23 State House Station
Augusta, ME 04333-0023
207-624-6650
harry.osgood@maine.gov
Maine Attorney General
Consumer Protection Division
6 State House Station
Augusta, ME 04333
1-800-436-2121
http://www.maine.gov/ag/consumer/complaints/complaint_form.shtml
MARYLAND
Maryland Higher Education Commission
6 North Liberty Street, 10th Floor
Baltimore, MD 21201
410-767-3301
https://mhec.maryland.gov/institutions_training/Documents/acadaff/Student%20Complaint%20Process%20-%20MJK%20Revisions.pdf
Maryland Attorney General
Consumer Protection Division
200 St. Paul Place
Baltimore, MD 21202
1-888-743-0023
MASSACHUSETTS
Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108
617-994-6950
https://www.mass.edu/forstufam/complaints/complaints.asp
MICHIGAN
Michigan Department of Licensing and Regulatory Affairs
Bureau of Commercial Services, Licensing Division
Office of Postsecondary Services, Proprietary School Unit Staff
P.O. Box 30714
Okemos, MI 48864
(517) 241-6806
http://www.michiganps.net/complaint.aspx
MINNESOTA
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
800-657-3866
http://www.ohe.state.mn.us/mPg.cfm?pageID=1078
Minnesota Attorney General’s Office
1400 Bremer Tower
445 Minnesota Street
St. Paul, MN 55101
651-296-3353
MISSISSIPPI
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453
1-800-327-2980
http://www.mississippi.edu/mcca/downloads/mccastudentcomplaintform.pdf
Consumer Protection Division
Office of the Attorney General
State of Mississippi
P.O. Box 22947
Jackson, MS 39225-2947
800-281-4418
http://www.ago.state.ms.us/forms/consumer-protection-complaint-form/
MISSOURI
Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
1-800-392-8222
http://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf
MONTANA
Montana Board of Regents
Office of Commissioner of Higher Education
Montana University System
2500 Broadway Street
P.O. Box 203201
Helena, MT 59620-3201
406-444-6570
Montana Office of Consumer Protection
2225 11th Avenue
P.O. Box 200151
Helena, MT 59620-0151
800-481-6896
https://dojmt.gov/consumer/consumer-complaints/
NEBRASKA
Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005
402-471-2847
Nebraska Attorney General
Consumer Protection Division
2115 State Capitol
Lincoln, NE 68509
1-800-727-6432
https://protectthegoodlife.nebraska.gov/file-consumer-complaint
Consumer Protection Hotline (800) 727-6432
NEVADA
Nevada Commission on Postsecondary Education
3663 East Sunset Road
Suite 202
Las Vegas, NV 89120
702-486-7330
http://cpe.nv.gov/uploadedFiles/cpenvgov/content/Students/Complaint%20Form%20Initial(1).doc
NEW HAMPSHIRE
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301
603-271-0257
https://www.education.nh.gov/highered/compliance-allegation.htm
NEW JERSEY
New Jersey Commission on Higher Education
P.O. Box 542
Trenton, NJ 08625
609-292-4310
New Jersey Department of Labor and Workforce Development
1 John Fitch Plaza
P.O. Box 110
Trenton, NJ 08625-0110
609-659-9045
http://lwd.dol.state.nj.us/labor/forms_pdfs/coei/SAU/Conflict%20Resolution%20Questionnaire.pdf
New Jersey Division of Consumer Affairs
124 Halsey Street
Newark, NJ 07102
1-800-242-5846
http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml
NEW MEXICO
New Mexico Higher Education Department
2048 Galisteo Street
Santa Fe, NM 87505
505-827-6060
https://hed.state.nm.us/students-parents/student-complaints
NEW YORK
New York Office of College and University Evaluation
New York State Education Department
5 North Mezzanine
Albany, NY 12234
518-474-3852
http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html
New York State Department of State
Division of Consumer Protection
Consumer Assistance Unit
5 Empire State Plaza - Suite 2101
Albany, NY 12223-1556
1-800-697-1220
NORTH CAROLINA
The University of North Carolina
910 Raleigh Road
Chapel Hill, NC 27515-2688
919-962-4558
studentcomplaint@northcarolina.edu
North Carolina Consumer Protection
Attorney General's Office
Mail Service Center 9001
Raleigh, NC 27699-9001
919-716-6000
NORTH DAKOTA
North Dakota University System
State Capitol - 10th Floor
600 E. Boulevard Ave. Dept. 215
Bismarck, ND 58505-0230
701-328-2960
North Dakota Consumer Protection Division
Office of Attorney General
Gateway Professional Center
1050 E Interstate Ave. Suite 200
Bismarck, ND 58503-5574
1-800-472-2600
http://www.ag.state.nd.us/cpat/PDFFiles/SFN7418.pdf
OHIO
Ohio State Board of Career Colleges and Schools
30 East Broad Street, Suite 2481
Columbus, OH 43215
614-466-2752
Toll free: 877-275-4219
http://scr.ohio.gov/ConsumerInformation/FilingaComplaint.aspx
Ohio Board of Regents
25 South Front Street
Columbus, OH 43215
614-466-6000
Ohio Attorney General
Consumer Protection Section
30 E. Broad St., 14th floor
Columbus, OH 43215-3400
1-800-282-0515
http://www.ohioattorneygeneral.gov/consumercomplaint
OKLAHOMA
Oklahoma State Regents for Higher Education
655 Research Parkway
Suite 200
Oklahoma City, OK 73104
405-225-9100
Oklahoma Office of the Attorney General
Consumer Protection Unit
Attn: Investigative Analyst
313 NE 21st Street
Oklahoma City, OK 73105
405-521-3921
https://domino.oag.ok.gov/consumer/complt.nsf/complaint.html
OREGON
Oregon Office of Degree Authorization
1500 Valley River Drive
Suite 100
Eugene, OR 97401
541-687-7478
Oregon Attorney General
Financial Fraud/Consumer Protection Section
1162 Court St. NE
Salem, OR 97301-4096
503-947-4333
http://justice.oregon.gov/forms/consumer_complaint.asp
PENNSYLVANIA
Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126-0333
717-783-6788
http://www.education.pa.gov/Migration/Documents/Higher%20Education%20Complaint%20Form_Rev.%20May%202013.pdf
Office of Attorney General
Bureau of Consumer Protection
14th Floor, Strawberry Square
Harrisburg, PA 17120
1-800-441-2555
https://www.attorneygeneral.gov/uploadedFiles/MainSite/Content/ComplaintForms/BCP_Complaint_Form.pdf
PUERTO RICO
Puerto Rico Council on Higher Education
P.O. Box 1900
San Juan, PR
00910-1900 00910-1900
787-641-7100
Puerto Rico Department of Justice
P.O. 9020192
San Juan, PR
00902-0192
787-729-2516
RHODE ISLAND
Rhode Island Board of Governors for Higher Education
Shepard Building
80 Washington Street
Providence, RI 02903
401-456-6000
Rhode Island Department of Attorney General
Consumer Protection Unit
150 South Main Street
Providence, RI 02903
401-274-4400
http://riag.ri.gov/home/ConsumerComplaintForm.pdf
SOUTH CAROLINA
South Carolina Commission on Higher Education
1122 Lady St., Suite 300
Columbia, SC 29201
803-737-3918
http://www.che.sc.gov/Portals/0/CHE_Docs/academicaffairs/license/Complaint_Procedures_and_Form.pdf
SOUTH DAKOTA
South Dakota Board of Regents
306 E. Capitol Ave, Suite 200
Pierre, SD 57501-2545
605-773-3455
South Dakota Office of Attorney General
Division of Consumer Protection
1302 E Hwy 14 Suite 3
Pierre, SD 57501-8053
605-773-4400
http://atg.sd.gov/Consumers/HandlingComplaints/ConsumerComplaintForm.aspx
TENNESSEE
Tennessee Higher Education Commission
Division of Postsecondary Authorization
312 Rosa L. Parks Avenue
9th Floor
Nashville, TN 37243-1102
615-741-3605
https://www.tn.gov/thec/bureaus/student-aid-and-compliance/postsecondary-state-authorization/request-for-complaint-review.html
TEXAS
Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, TX 78752
512-427-6111
http://www.thecb.state.tx.us/index.cfm?objectid=051F93F5-03D4-9CCE-40FA9F46F2CD3C9D
Office of the Attorney General
Consumer Protection Division
P.O. Box 12548
Austin, TX 78711-2548
https://texasattorneygeneral.gov/consumer/complaintform.pdf
512-463-2100
UTAH
Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, UT 84111
801-530-6601
http://consumerprotection.utah.gov/complaints/index.html
*Students residing in Utah may file a complaint with the Utah Division of Consumer Protection at any time. Students do not need to first file a complaint with Strayer or wait until Strayer's grievance procedures are complete.
VERMONT
Vermont Department of Education
State Board of Education
Vermont Department of Education
120 State Street
Montpelier, VT 05620-2501
802-828-3135
Complaint Process
http://education.vermont.gov/documents/EDU-Complaint_Resolution_Statement_for_Postsecondary_Education_Matters.pdf
Vermont Attorney General’s Office
109 State Street
Montpelier, VT 05609-1001
(802) 828-3171
VIRGINIA
State Council of Higher Education for Virginia
101 N. 14th St.
James Monroe Building
Richmond, VA 23219
804-225-2600
https://www.schev.edu/index/students-and-parents/resources/student-complaints
VIRGIN ISLANDS
Department of Licensing and Consumer Affairs
3000 Golden Rock Shopping Center
Suite 9
St. Croix, VI 00820
340-773-2226
Government of the Unites States Virgin Island
Department of Education, Office of the Commissioner
1834 Kongens Gade
St. Thomas, VI 00802
WASHINGTON
Washington Higher Education Coordinating Board
917 Lakeridge Way
P.O. Box 43430
Olympia, WA 98504-3430
360-753-7800
dainfo@wsac.wa.gov
Washington State Office of the Attorney General
1125 Washington Street SE
P.O. Box 40100
Olympia, WA 98504-0100
1-800-551-4636
WEST VIRGINIA
West Virginia Higher Education Policy Commission
1018 Kanawha Blvd E., Suite 700
Charleston, WV 25301-2800
304-558-0261
West Virginia Office of the Attorney General
Consumer Protection Division
P.O. Box 1789
Charleston, WV 25326-1789
1-800-368-8808
https://www.wvhepc.org/resources/Complaint_Process.pdf
WISCONSIN
State of Wisconsin
Educational Approval Board
431 Charmany Drive
Suite 102
Madison, WI 53719
608-266-1996
https://dsps.wi.gov/Documents/EAComplaintForm3.01.doc
WYOMING
Wyoming Department of Education
2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050
307-777-7690
Attorney General's Office
123 Capitol Building
200 W. 24th Street
Cheyenne, WY 82002
307-777-7841
Strayer University does not retaliate or take any unfair actions against students who file complaints with or against the University.