Concerns about Quality of Instruction

Complaint Process

Concerns regarding quality of instruction by faculty in Strayer University courses (i.e. lack of timely response, grading, etc.) should be reported to the Student Academic Services representative promptly during the quarter in which the class is active. After the class is over, the University will not evaluate instructor-related complaints from the student unless there are extenuating circumstances. The student should clearly state the areas of concern, give examples, and provide specific documentation, including any written statements by any persons deemed relevant by the student. The Student Academic Services representative will investigate and convey to the student in writing his/her detailed evaluation of the complaint and, if appropriate, a solution to the problem.

If further investigation is warranted, the Student Academic Services representative will create a case (with supporting documentation and information) and escalate to the Office of Student Affairs. The Office of Student Affairs representative will investigate appropriately and provide a written response to the student via the case. The Office of Student Affairs’ decision will be final and no other appeals will be accepted.

Complaints that an instructor engaged in discrimination, harassment, or sexual relationships with students, or denied an accommodation previously negotiated under the Americans with Disabilities Act (ADA) should be immediately communicated verbally and in writing directly to the Dean of Students , who may be reached by phone at (877) 261-6908, by fax at (571) 643-0646, by e-mail to studentaffairs@strayer.edu or by mail at P.O. Box 710927, Herndon, VA 20171.