Financial Aid Grievances
Students with concerns about financial aid issues should first contact their Campus Business Office to discuss any concerns that they have. Many issues can be resolved via a conversation. If a complaint cannot be resolved informally through a discussion with the Campus Business Office, the student may file a written grievance via the process outlined below.
Level 1 —Since grievances should be raised and settled promptly, a grievance shall be raised as soon as the event occurs or the student gains knowledge of it and in no event more than sixty (60) days after the event occurred. The written grievance, including any written statements by any persons the student deems relevant, is filed with the Campus Business Office and shall contain the name of the complainant, the date of the filing, and a brief, specific description of the grievance and the redress sought.
The Campus Business Office shall provide a written response to the student within thirty (30) calendar days of receipt.
Level 2 — If not satisfied with the grievance disposition at Level 1, the student may file a written grievance with the SFS Regional Director. The written grievance is filed with the SFS Regional Director and shall contain the name of the complainant, the date of the filing, and a brief, specific description of the grievance and the redress sought, and the results of the disposition of the grievance at Level 1.
The SFS Regional Director shall provide a written response to the student within thirty (30) calendar days of receipt.
Level 3 — If not satisfied with the grievance disposition at Level 2, the student may file a written grievance with the Vice President, Student Finance Operations within thirty (30) calendar days of receipt of the written decision from the SFS Regional Director. The written grievance shall contain the name of the complainant, the date of the filing, a brief, specific description of the grievance and the redress sought, and the results of the disposition of the grievance at both Levels 1 and 2.
The Vice President, Student Finance Operations will contact the student upon receipt of the written grievance and will issue a written response within thirty (30) calendar days of receipt. The decision of the Vice President, Student Finance Operations will be final.
The timelines above apply only to Strayer staff and processes. If non-academic or financial aid grievances are not settled to the student’s satisfaction for any reason, the student may contact the University’s accrediting agency, the Middle States Commission on Higher Education (3624 Market Street, Philadelphia, PA 19104, 267-284-5000), or one of the state agencies.