Other Non-Academic Grievance Procedures
The grievance procedure described below is applicable to non-academic student complaints, including complaints of unlawful discrimination or unfair treatment on the basis of the following:
- Title VI and Title VII of the Civil Rights Act of 1964;
- Title IX of the Education Amendments of 1972;
- Section 504 of the Rehabilitation Act of 1973, as amended;
- The Family Education Rights and Privacy Act of 1974;
- The Age Discrimination Act of 1975; and
- The Americans with Disabilities Act of 1990.
Level 1 — Since grievances should be raised and settled promptly, a grievance shall be raised as soon as the event occurs or the student gains knowledge of it and in no event more than sixty (60) days after the event occurred. All discrimination or harassment matters should be brought immediately to the attention of the Dean of Students.
If a complaint cannot be resolved informally, the student may file a written grievance, including any written statements by any persons the student deems relevant, following a written response from the Strayer University personnel. The written grievance is filed with the Campus Director and shall contain the name of the complainant, the date of the filing, and a brief, specific description of the grievance and the redress sought.
The Campus Director shall provide a written response to the student within thirty (30) calendar days of receipt.
Level 2 — If not satisfied with the grievance disposition at Level 1, the student may file a written grievance with the Regional Vice President within thirty (30) calendar days of receipt of the written decision from the Campus Director. The written grievance shall contain the name of the complainant, the date of the filing, a brief, specific description of the grievance and the redress sought, and the results of the disposition of the grievance at Level 1.
The Regional Vice President will contact the student upon receipt of the written grievance and will issue a written response within thirty (30) calendar days of receipt.
Level 3 — If not satisfied with the grievance disposition at Level 2, the student may submit a written request to the Dean of Students, who coordinates the appeal at this level, within thirty (30) calendar days of receipt of the written decision from the Regional Vice President. The written grievance shall contain the name of the complainant, the date of the filing, a brief, specific description of the grievance and the redress sought, and the results of the disposition of the grievance at Level 2. Contact information for the Office of Student Affairs is as follows: P.O. Box 710927, Herndon, VA 20171, Email: studentaffairs@strayer.edu, Phone: (877)261-6908, Fax: 202-403-3813.
Personnel who review the appeal at this level include the Dean of Students and any additional person the Dean of Students deems relevant to the appeal, e.g., Senior Financial personnel, Registrar, or any other appropriate senior level personnel will reply in writing typically within the thirty (30) calendar days after receipt of the written request. The decision of the Dean of Students will be final.
Please note that all discrimination and harassment matters will be heard by the Dean of Students, whose decision shall be final. Both parties have the right to copies of all information presented at the grievance proceeding. A recording will be made of the discrimination and harassment grievance hearings and retained for future reference. The student is entitled to a copy of this recording at his/her expense. In discrimination and harassment cases, revision of the deadlines for filing appeals and rendering responses may be made by mutual agreement, in writing, between the student and the Dean of Students.